Customer Service

Job Description

We’re looking for a person to deliver excellent customer service to our retail customers. You will interact with consumers by phone, email, and online platforms like HubSpot, Amazon, and social media. You’ll need to learn a lot about Redmond Life products and our unique way of being in business so you can become a helpful guide for customers throughout their journey. We need someone who will advocate for the customer, pushing us to improve systems and win loyal customers. Daily responsibilities will include talking to customers (you need to look forward to the phone ringing!), creating and responding to support tickets (writing well is essential), and using what you learn from our customers to create better solutions with your team (curiosity is key!) The role is full-time, with health insurance, paid time off, and an assortment of unique benefits. This is a hybrid role, being in our Heber City office as well as working from home, Monday through Friday from 8:00 to 5:00.

Job Duties
Knowledge and Skills
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What to expect in the recruiting process

Applying for a job with Redmond is easier than you think. Be sure to include a current resume and make sure your contact information is up to date so we can keep you up to date with every step of the process.

1. APPLY

Be sure to include a current resume and make sure your contact information is up to date.

2. REVIEW

We will review your application and let you know next the steps either way.

3. SKILLS INTERVIEW

Here we determine skills, experience, and compatibility with the current team.

4. CULTURE INTERVIEW

A conversation with Culture Team members to deepen your understanding of the company’s mission

5. OFFER

We will work with you on the details regarding your offer.

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Hear why our employees chose Redmond

Everyone wants to make a contribution that matters in their world, and business shouldn’t be an exception. We believe we share an obligation to serve, to create an enduring legacy, and to be a powerful influence for good in the world around us. Come check out some stories from our employees on what working for Redmond means to them.

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Redmond is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon religion, race, color, national origin, sex (including pregnancy, childbirth or reproductive health decisions), sexual orientation, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Redmond is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our application procedures. If you need assistance or an accommodation due to a disability, you may contact us at contact@redmondinc.com

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