We’re looking for a person to deliver excellent customer service to our retail customers. You will interact with consumers by phone, email, and online platforms like HubSpot, Shopify, Amazon/Ecommerce Channels. You’ll need to learn a lot about Redmond products and our unique way of being in business so you can become a helpful guide for customers throughout their journey with our brand. We need someone who will advocate for the customer, pushing us to improve systems and nurture loyal customers. Daily responsibilities will include talking to customers (you need to look forward to the phone ringing!), creating and responding to support tickets (proficiency in writing is essential), and using what you learn from our customers to create better solutions with your team (curiosity is key!) The role is full-time, with health insurance, paid time off, and an assortment of unique benefits. The shift schedule is 8:00am to 4:00pm, Monday through Friday, with occasional holiday and weekend coverage. This is a hybrid role, requiring in-office presence Tuesday-Thursday in our Heber City office, with the option of remote work on Mondays and Fridays. We’re looking for a customer service professional to deliver exceptional support for our retail customers. In this role, you’ll interact with customers through phone, email, live-chat, and will be utilizing platforms like HubSpot, Shopify, and various ecommerce channels. You’ll become a product expert on Redmond offerings and support our customers in their journey with our products. You will also advocate for customer needs and play an active role in continually improving the customer experience.
We’re looking for a person to deliver excellent customer service to our retail customers. You will interact with consumers by phone, email, and online platforms like HubSpot, Shopify, Amazon/Ecommerce Channels. You’ll need to learn a lot about Redmond products and our unique way of being in business so you can become a helpful guide for customers throughout their journey with our brand. We need someone who will advocate for the customer, pushing us to improve systems and nurture loyal customers. Daily responsibilities will include talking to customers (you need to look forward to the phone ringing!), creating and responding to support tickets (proficiency in writing is essential), and using what you learn from our customers to create better solutions with your team (curiosity is key!) The role is full-time, with health insurance, paid time off, and an assortment of unique benefits. The shift schedule is 8:00am to 4:00pm, Monday through Friday, with occasional holiday and weekend coverage. This is a hybrid role, requiring in-office presence Tuesday-Thursday in our Heber City office, with the option of remote work on Mondays and Fridays. We’re looking for a customer service professional to deliver exceptional support for our retail customers. In this role, you’ll interact with customers through phone, email, live-chat, and will be utilizing platforms like HubSpot, Shopify, and various ecommerce channels. You’ll become a product expert on Redmond offerings and support our customers in their journey with our products. You will also advocate for customer needs and play an active role in continually improving the customer experience.
• Engage with customers by phone, creating a welcoming experience. Passion for connecting with customers over the phone is a big part of this role.
• Manage and respond to support tickets with clarity and professionalism. Proficiency in written communication is required.
• Collaborate with our team to turn customer insights into effective solutions. Curiosity and occhiolism in working in a team setting is essential.
Applying for a job with Redmond is easy, but we are not known for hiring quickly. You can choose how to tell us about your work experience and work styles – share a link, upload your resume, or type into our form. We'll communicate using the email address and phone number you provide.
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We'll explore your approach to contribution, collaboration, and growth in our culture.
If you're right for the role, we will begin the process of customizing the role to you with a formal offer.
Everyone wants to make a contribution that matters in their world, and business shouldn’t be an exception. We believe we share an obligation to serve, to create an enduring legacy, and to be a powerful influence for good in the world around us. Come check out some stories from our employees on what working for Redmond means to them.
Redmond is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may view Redmonds’ Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Facebook participates in the E-Verify program in certain locations, as required by law.
Redmond is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at contact@redmond.com
