Customer Service

Customer Support Agent

Job Description

We are looking for someone to join our team as a customer support agent who can help support customers administrative needs. This role is a great fit for someone who enjoys connecting with customers, building customer relationships, collaborating, problem solving, managing customer accounts, and detailed admin work. This role would be in person 3-4 days a week in our office in Heber City, UT.

Job Duties
  • Engage with customers in a helpful and curious way.
  • Respond to customers requests via phone calls and emails.
  • Advocate for customer and bridge the gap between sales and customer support.
  • Build customer loyalty by resolving customer issues.
  • Support new customers in their onboarding process
  • Assist accounting team in collecting payment from customer.
  • Occasionally assist in trade shows and local events.

Redmond Life is a business unit of Redmond Inc. Redmond Life creates products that are “Simple, Clean, and REAL”. Some of our products include Real Salt, Season Salts, Re-Lyte, Earthpaste, and more. All our products are sourced from all-natural, unprocessed salt and clay mines in Redmond, Utah. Join us in our mission to Elevate the Human Experience.

Knowledge and Skills
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What to expect in the recruiting process

Applying for a job with Redmond is easier than you think. Be sure to include a current resume and make sure your contact information is up to date so we can keep you up to date with every step of the process.


Be sure to include a current resume and make sure your contact information is up to date.


We will review your application and let you know next the steps either way.


Here we determine skills, experience, and compatibility with the current team.


A conversation with Culture Team members to deepen your understanding of the company’s mission


We will work with you on the details regarding your offer.


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Hear why our employees chose Redmond

Everyone wants to make a contribution that matters in their world, and business shouldn’t be an exception. We believe we share an obligation to serve, to create an enduring legacy, and to be a powerful influence for good in the world around us. Come check out some stories from our employees on what working for Redmond means to them.

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Redmond is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon religion, race, color, national origin, sex (including pregnancy, childbirth or reproductive health decisions), sexual orientation, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Redmond is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

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